Cancellation & Refund Policy

Ramev Packaging aims to supply products that meet the specifications confirmed with your order. This Policy explains cancellation eligibility, product-related claims, return arrangements and refunds.

Nothing in this Policy excludes rights or remedies available under applicable law.

1. Cancellation of Standard Stock Orders

Standard stock orders may be cancelled before dispatch for a full refund, without a cancellation charge.

To request cancellation, contact contact@ramevpackaging.com or WhatsApp +91 97142 28793, quoting your order number.

A cancellation request received before dispatch is eligible even if our written acknowledgement follows later. Once an order has been dispatched, ordinary cancellation is unavailable; eligible product issues and statutory remedies remain covered by this Policy.

2. Cancellation of Customised or Printed Orders

Customised or printed orders may be cancelled before production commences for a full refund.

Once production has commenced, these orders cannot be cancelled because they are manufactured to your agreed requirements.

This restriction does not prevent a claim where the supplied products are defective, incorrect or materially inconsistent with the approved specifications.

3. Cancellation by Ramev Packaging

If we cannot fulfil an order because of unavailability, an unserviceable delivery location or another fulfilment issue, we will contact you.

Any alternative product or revised arrangement requires your agreement. If we cancel an order, the amount paid for the cancelled items will be refunded in full.

4. Eligible Product Claims

We accept claims involving:

• Products damaged during delivery.
• Defective products.
• Incorrect products, sizes or variants supplied by us.
• Missing products or quantities.
• Other circumstances where a return, replacement or refund is required by applicable law.

After reviewing the issue, we will provide an appropriate remedy, which may include supplying missing items, replacing affected goods or issuing a full or proportionate refund.

5. Reporting an Issue

Please report visible damage, shortages or incorrect products within 24 hours of delivery.

Include:

• Your order number and delivery date.
• A description of the issue.
• Photographs showing the affected goods, outer packaging and shipping label.
• An unboxing video, if available.

Please retain the affected goods and packaging while we review the claim.

The 24-hour reporting period helps us investigate promptly. A claim will not be rejected solely because this period has passed where applicable law provides a remedy or the defect could not reasonably have been discovered sooner.

6. Products Not Eligible for Voluntary Returns

Unless required by applicable law, we do not accept returns or exchanges for:

• Change of mind.
• A size, quantity, material or variant incorrectly selected by the customer.
• Products damaged through customer misuse, unsuitable storage or handling after delivery.
• Customised goods that match the approved specifications.
• Products used or altered beyond what was reasonably necessary to inspect or identify the reported issue.

A minor visual difference does not justify rejection where the product otherwise meets the advertised specifications. A material difference from the description or agreed specifications remains eligible for review.

7. Return Authorisation and Shipping Costs

Please contact us before returning any goods. We will provide the authorised return address, packaging instructions and available shipping arrangements. Do not send goods to an unconfirmed address.

Customers are ordinarily responsible for arranging and initially paying return shipping, unless we confirm a collection or prepaid arrangement.

Where verification confirms that the claim results from our error, a product defect or transit damage, we will arrange return collection or reimburse reasonable, agreed return-shipping costs as appropriate under applicable law. Please agree the shipping method and cost with us before dispatching the return.

For any discretionary return accepted outside the eligibility conditions above, the customer bears return shipping unless otherwise agreed.

Please package authorised returns securely and retain the dispatch receipt and tracking number.

8. Assessment and Replacements

We may assess photographs, order records and, where necessary, returned products to verify a claim. We will explain the outcome and the proposed remedy.

Where a replacement is appropriate and available, it will be arranged without an additional product charge. If a replacement cannot be provided within a reasonable time, we will discuss a refund or another remedy consistent with applicable law.

For missing-item claims, only the affected portion of the order ordinarily requires a remedy; unaffected goods need not be returned unless reasonably necessary.

9. Refund Method and Timeline

Approved refunds are issued to the original payment method.

We process approved refunds within 8–10 calendar days of approval. Where inspection of an authorised return is reasonably necessary, approval follows that assessment. We will communicate any required return or inspection promptly.

The time taken for the credit to appear may vary according to Razorpay, your bank or payment provider. We will provide the available refund reference when the refund is processed.

If the original payment method cannot receive the refund, we will contact you to arrange a verified alternative. We will never ask for your OTP, UPI PIN or CVV to issue a refund.

10. Refund Amounts

Eligible pre-dispatch cancellations of standard stock orders receive a full refund.

For an approved claim affecting only part of an order, the refund may be limited to the affected items or quantity, including applicable GST. A full-order refund will be provided where appropriate under applicable law.

We do not deduct payment-gateway charges from eligible full refunds for pre-dispatch cancellations or refunds resulting from our inability to fulfil an order.

11. Delayed or Undelivered Orders

If an order is materially delayed or not delivered, contact us so we can investigate and provide available options.

Remedies for late delivery, lost shipments and non-delivery will be handled according to the circumstances and applicable law. The ordinary post-dispatch cancellation restriction does not remove these rights.

12. Contact and Complaints

Ramev Packaging
Warehouse No. 2 & 3, Radhe Campus,
Simada Gam Canal Road, Surat, Gujarat – 395010, India.

Email: contact@ramevpackaging.com
WhatsApp only: +91 97142 28793

Please include your order number and supporting details. We acknowledge consumer complaints within 48 hours and address them within one month of receipt. A complaint reference will be provided for tracking.