Shipping & Delivery Policy
Ramev Packaging delivers packaging materials across India, subject to courier and transport serviceability. This Policy explains our dispatch estimates, shipping arrangements and delivery assistance.
1. Delivery Coverage
We deliver to the address provided when placing an order.
Please ensure that the recipient’s name, complete address, PIN code and reachable mobile number are correct. If your location cannot be serviced, we will contact you to discuss an alternative arrangement or cancellation and refund.
2. Shipping Charges
Shipping is free for all standard orders placed through our website.
Bulk orders are quoted separately. We will communicate the total price, delivery arrangements and any applicable freight charges by email or through the contact details provided before you confirm and pay for the order. No additional charge will be imposed without your agreement.
3. Dispatch Timelines
Our estimated dispatch periods are:
| Order type | Estimated dispatch |
|---|---|
| Standard stock products | 3–5 business days after successful payment confirmation |
| Customised or printed products | 5–7 business days after payment confirmation and finalisation of required specifications and approvals |
We work seven days a week. A business day means a day on which the operations needed to process the order are available. Public holidays, carrier closures or exceptional operational disruptions may affect these estimates.
Bulk or complex customised orders may require a different production schedule, which will be communicated before confirmation.
If an unexpected stock or production issue affects your order, we will inform you of the revised estimate and available options.
4. Delivery After Dispatch
Our estimated transit time is up to two days after dispatch on supported routes.
Delivery times vary according to the destination PIN code, carrier availability, shipment size and local conditions. Remote locations, bulky consignments, public holidays or transport disruptions may require additional time.
Dispatch time and transit time are separate. The two-day transit estimate does not mean delivery within two days of placing an order.
Any delivery estimate specific to your confirmed order will be communicated where available. Nothing in this Policy excludes remedies for late delivery available under applicable law.
5. Shipping Partners and Tracking
We arrange shipments through Shiprocket and/or suitable courier or transport partners.
Tracking details will be shared using the contact information provided once available. Tracking updates may take time to appear after the shipment is handed to the carrier.
6. Delivery Address Changes and Failed Attempts
Contact us immediately if you need to correct a delivery address. Changes before dispatch depend on the order’s processing stage. Changes after dispatch depend on the carrier and may not be possible.
If delivery fails because of an incomplete address, an unreachable recipient or refusal to accept the shipment, we will contact you regarding the next steps. Any proposed re-delivery charge will be explained before you agree to it.
Charges caused by our error or the delivery partner’s failure will not automatically be passed to the customer.
7. Checking Your Delivery
Please check the package for visible damage or tampering when it arrives. Where possible, record any concerns with the delivery representative and retain the packaging and shipping label.
Report damaged, defective, incorrect or missing products within 24 hours of delivery, with your order number and clear photographs. An unboxing video is helpful if available, but it is not the only acceptable evidence.
The 24-hour period supports prompt investigation. It does not remove rights under applicable law, including where a defect could not reasonably have been discovered within that time.
8. Delayed, Lost or Undelivered Shipments
Contact us if tracking shows an unusual delay, a shipment is marked delivered but has not been received, or your parcel appears lost.
We will investigate with the delivery partner and communicate the outcome. Where non-delivery or loss is confirmed, we will arrange an appropriate replacement or refund, subject to applicable law.
9. Contact Us
Ramev Packaging
Warehouse No. 2 & 3, Radhe Campus,
Simada Gam Canal Road, Surat, Gujarat – 395010, India.
Email: contact@ramevpackaging.com
WhatsApp only: +91 97142 28793
Please include your order number in all shipping enquiries.